Returns – Right of Withdrawal
All of your purchases from Digitaldevicesolutions are backed by a money-back guarantee. Digitaldevicesolutions allows its customer to exercise their right of withdrawal in case of any dissatisfaction arising out of our offered products. Customer can return purchased product within 30 days from the date of delivery, exercising your right of withdrawal.
Contact us (Support): firstname.lastname@example.org
Email (Returns / Refunds): email@example.com
Phone: +44 7305 355643
A to Z Guarantee
Place and pay for your order through digitaldevicesolutions.co.uk and your purchase is protected by the A-to-z Safe Buying Guarantee. Digitaldevicesolutions automatically transfers your payment to our PayPal account. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt.
If a product turns out to be faulty or not as advertised, you may be entitled to free of charge repair, replacement or refund. (Each product carries different warranty period. Hence, it is recommended to read the content of our ads very carefully to avoid confusions).
Order Processing Time: 24 Hours (Subject to realization of funds in our PayPal account).
Dispatch Management: We aim to dispatch all orders on the next day of ordering, regardless of time of ordering during the working day. Goods can be sent to your address or alternatively to another address providing all details are confirmed. Please note that Digitaldevicesolutions reserves the right to change the delivery method or carrier without prior notice to an equal or superior service.
When & How Will My Order Be Delivered?
UK Standard – This service will be carried out by Royal Mail. Please allow from 2-5 working days for this delivery option. (We are giving Free Deliveries to our UK customers)
EU (European Union Countries) – This service will be carried out by Royal Mail & national postal services. Please allow from up to 10 working days for this delivery option. Delivery times are often sooner, country dependent.
What if My Order Has Not Arrived?
Firstly please check your account or email account for messages from customer support. Secondly please take care to check the above schedule and allow for non-working days such as weekends and bank holidays. In the unusual event of a non-delivery please allow 10 working days before contacting us regarding UK standard service items and 15 working days for items delivered to EU countries. All non-deliveries / incomplete deliveries should be reported to Digitaldevicesolutions within 20 days of dispatch date marked in your account; items must be notified as missing before this date.
Items dispatched by Digitaldevicesolutions may require a signature upon delivery (It may vary from product to product and order size / value). If you are not available to take delivery you will be left a card notifying you of the attempted delivery by the relevant service agent. If the attempted delivery is by Royal Mail you can request re-delivery or you can pick up from your local sorting office. If delivery has been attempted by a courier service you can pick up the item from your nearest depot. You may need identification and the attempted delivery notification when picking up an item.
Privacy and Security
Digitaldevicesolutions knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
Digitaldevicesolutions takes your privacy rights as a customer very seriously. This policy outlines the information we collect from our visitors and how we use it. Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.
The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of our service.
Digitaldevicesolutions does not disclose shopper information to third parties, with the exception of reputable distribution institutions such as the Royal Mail, DHL, TNT, Deutsch Post, Swiss Post & City Link who handle our order deliveries. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. All such information is held on secure servers and Digitaldevicesolutions fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.
If you have any concerns regarding the privacy of this site please contact us.
Feedback / Reviews of Customer:
Digitaldevicesolutions believes in maintaining good customer relationships and ensures product’s authenticity. For this matter, we have on-boarded Authorized vendors only. In order to spread our footprints within & outside UK, your feedbacks are valuable for us. Your feedbacks are always welcome and we encourage our customers to evaluate our services and product fairly. Any grievance noted, is timely taken up by our customer service representative and it is ensured that customer is satisfied as per his/her needs and all concerns are timely resolved.